Support Services

Our Customer Service Center offers technical support services to keep your robots and systems operating smoothly and without interruption. Contact us to inquire about the many service options available:
  1. Technical phone support
  2. Startup support
  3. Troubleshooting and repair
  4. On-site service
  5. Installation support
  6. Robot health assessment
  7. Robot programming
  8. Preventive Maintenance (visit client site - password required)

24-Hour Support Hotline (248) 446-4271

Kawasaki Robotics is at your service - we offer complimentary telephone support to all our customers, 24/7, 365 days per year. To assist our technical support specialists in helping you with minimum delays, you should have the following information readily available:
  1. Robot model and serial number
  2. Controller model and serial number
  3. Any error codes displayed on the robot panel or display
  4. What steps were taken prior to contacting Kawasaki
  5. As much information as possible about how the error or problem occurred

On-Site Service

On-Site Service

Kawasaki robot experts are located throughout North and South America and are available for on-site service. For production emergencies, dispatch is immediate with arrival at the customer site usually within 2-6 hours, and not longer than 24 hours.
  • pdf

    Kawasaki Customer Support Brochure

  • pdf

    Kawasaki Ferrography Brochure

  • pdf

    Kawasaki Technical Services Brochure

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